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What is (Cloud) Telecom?

Alexander bell would be delighted to see how far his invention has developed. Almost all the conversations nowadays are via the Internet. That’s what we call cloud telecom. Online workplaces and “working from home” have made cloud telecom very popular these last few years. With internet telephony you’re always available, even if your computer is turned off.

What can you do with cloud telecom?

  • Call domestically and abroad
  • Caller ID
  • Voicemail
  • Transfer existing phone numbers
  • Possibility for unlimited calling
  • Calling with the computer turned off


What are the benefits of (cloud) telecom?

  • Widely available
  • It’s the future. In the end the telephone system ‘coming out of the wall’ will stop (eg. ISDN is reaching end of life)
  • No more high, one time investments in telephone systems
  • Pay per user per month
  • Multitasking available
  • Scalable and flexible
  • Easy to update
  • Lower costs
  • User friendly
  • Continuity

The last few years we see – accelerated due to Covid-19 and the increase of workplaces at home – a further integration between cloud telecom, Office 365, Teams and online workplaces.

What to look for when selecting a (cloud) telecom?

Make sure there is a good interaction between the telecom solution and the CRM software.
Involve all users in the preparatory stage
Set realistic requirements for the telecom solution
Take the impact of implementation of a new telecom solution into account